77win Privacy Policy

This Privacy Policy ("Policy") is issued by 77win ("the Company," "we," "us," or "our") and applies to all personal data collected, processed, stored, and used in connection with the 77win online gaming platform, including its website at 77win.live, its mobile interface, and all associated services (collectively, the "Platform").

77win is committed to protecting the privacy and personal data of all individuals who interact with the Platform — including registered players, prospective players browsing the site, and any other persons whose data we process in the course of operating our business. This Policy explains in plain, accessible language what data we collect, why we collect it, how we use and protect it, and what rights you have under applicable Philippine law.

By accessing the 77win Platform, completing the 77win Login process, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to request deletion of any data we may hold about you.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are available on the 77win Platform. In the event of any conflict between this Policy and those documents on matters of data privacy, this Privacy Policy shall prevail.

77win collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected and processed. The categories of personal data we collect include the following:

77win collects personal data through a variety of means, all of which are disclosed to you at the point of collection or through this Privacy Policy. The primary methods by which we collect your data include:

• Direct Collection: Data you provide voluntarily when registering a 77win account, completing the 77win Login process, submitting KYC verification documents, making deposits or withdrawal requests, contacting customer support, or participating in promotions and surveys.
• Automated Collection: Data collected automatically when you access and use the 77win Platform, including through cookies, web beacons, pixel tags, and similar tracking technologies. This includes technical data such as your IP address, device identifiers, and browsing behavior on the Platform.
• Third-Party Sources: Data received from third-party service providers who assist in operating the Platform, including payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), identity verification services, fraud detection providers, and analytics partners. We only receive data from third parties where we have a legitimate basis to do so.
• Regulatory Sources: In certain circumstances, we may receive data from regulatory authorities, law enforcement agencies, or other gaming operators — for example, in connection with self-exclusion programs or anti-money laundering investigations.

You are not obligated to provide all requested personal data. However, certain data is required for us to provide specific services — for example, identity and financial data are required to process withdrawals, and KYC verification data is required by our regulatory obligations. If you choose not to provide required data, we may be unable to deliver the relevant service.

77win uses your personal data only for the purposes for which it was collected, or for compatible purposes that you would reasonably expect. The primary purposes for which we process your personal data are as follows:

• Account Management: To create, maintain, and manage your 77win player account, including processing your 77win Login, updating your account details, and communicating important account-related information.
• Service Delivery: To provide you with access to the full range of 77win gaming services, including live casino games, slots, Bingo, Virtual Sports, and Lucky Neko, and to process your bets, calculate winnings, and manage your account balance in Philippine Peso.
• Financial Transactions: To process deposits and withdrawals through your chosen payment method (GCash, PayMaya, BPI, BDO, Metrobank, or other supported methods), and to maintain accurate financial records of all transactions.
• Identity & Age Verification: To verify your identity and confirm that you meet the 21+ age requirement mandated by Philippine gaming regulations, and to comply with our KYC obligations under applicable law.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal or prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, to administer responsible gaming tools such as deposit limits and self-exclusion, and to comply with our obligations under PAGCOR's responsible gaming framework.
• Legal & Regulatory Compliance: To comply with our obligations under Philippine law, including the Data Privacy Act, anti-money laundering regulations, PAGCOR requirements, and any orders or requests from competent authorities.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our support channels.
• Marketing & Promotions: Where you have given your consent, to send you information about 77win promotions, bonuses, and new features that may be of interest to you. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the 77win Platform.

Under the Philippine Data Privacy Act of 2012, 77win must have a lawful basis for processing your personal data. Depending on the specific processing activity, we rely on one or more of the following legal bases:

• Consent: Where you have given your free, specific, informed, and unambiguous consent to the processing of your personal data for a specific purpose — for example, when you register a 77win account or opt in to receive marketing communications.
• Contractual Necessity: Where processing is necessary for the performance of our contract with you — that is, to provide you with the 77win gaming services you have signed up for, including processing transactions and managing your account.
• Legal Obligation: Where processing is necessary for 77win to comply with a legal obligation under Philippine law — for example, KYC verification requirements, anti-money laundering reporting obligations, and PAGCOR regulatory requirements.
• Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by 77win, provided that such interests are not overridden by your rights and interests. This includes fraud prevention, platform security, and improving our services.
• Vital Interests: In exceptional circumstances, where processing is necessary to protect your vital interests or those of another person — for example, in connection with responsible gaming interventions.

Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent, please contact our Data Protection Officer using the details provided in Section 13.

77win does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your personal data with the following categories of recipients where necessary and lawful:

• Payment Processors: We share financial data with payment service providers — including GCash, PayMaya, BPI, BDO, and Metrobank — to the extent necessary to process your deposits and withdrawals in Philippine Peso.
• Identity Verification Providers: We work with third-party KYC and identity verification services to verify your identity and age as required by our regulatory obligations.
• Technology & Platform Partners: We share data with technology providers, game developers, and platform infrastructure partners who assist in operating and maintaining the 77win Platform. These parties are bound by data processing agreements and are prohibited from using your data for their own purposes.
• Fraud Prevention & Security Services: We may share data with fraud detection and cybersecurity providers to protect the Platform and its users from fraudulent activity and security threats.
• Regulatory & Law Enforcement Authorities: We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other competent Philippine authorities where required by law, court order, or regulatory requirement.
• Professional Advisors: We may share data with our legal, financial, and compliance advisors where necessary for the conduct of our business, subject to appropriate confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 77win's business, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy.

77win uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage — to enhance your experience on the Platform, to analyze usage patterns, and to support our security and fraud prevention measures. This section explains what cookies we use and how you can manage them.

What Are Cookies? Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device on subsequent visits and to store certain preferences or information about your session.

77win uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the 77win Platform to function correctly. They enable core features such as the 77win Login session management, security authentication, and navigation. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
• Performance & Analytics Cookies: These cookies collect information about how you use the Platform — such as which pages you visit most frequently and whether you encounter any errors. This data is used in aggregate form to improve Platform performance and user experience.
• Functionality Cookies: These cookies allow the Platform to remember your preferences — such as your preferred language or display settings — to provide a more personalized experience.
• Security Cookies: These cookies support our fraud detection and security monitoring systems, helping us identify and respond to suspicious activity on the Platform.

77win retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The specific retention periods applicable to different categories of data are as follows:

• Account Data: Retained for the duration of your active 77win account, and for a period of at least five (5) years following account closure, in accordance with our regulatory and legal obligations.
• KYC & Identity Verification Data: Retained for a minimum of five (5) years following the completion of the verification process, or longer if required by PAGCOR or anti-money laundering regulations.
• Financial Transaction Data: Retained for a minimum of five (5) years following each transaction, in compliance with Philippine anti-money laundering laws and tax regulations.
• Gaming History: Retained for a minimum of three (3) years following each gaming session, for the purposes of dispute resolution, responsible gaming monitoring, and regulatory compliance.
• Communications Data: Support correspondence and chat transcripts are retained for a minimum of two (2) years following the resolution of the relevant inquiry or dispute.
• Technical & Usage Data: Retained for up to twelve (12) months, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures. Where data is anonymized rather than deleted, the resulting anonymized data may be retained indefinitely for analytical and statistical purposes, as it no longer constitutes personal data under the Philippine Data Privacy Act.

77win takes the security of your personal data seriously and implements a comprehensive set of technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include, but are not limited to:

• Encryption: All data transmitted between your device and the 77win Platform is encrypted using SSL/TLS protocols. Sensitive data stored on our servers — including financial data and identity documents — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized 77win personnel and service providers who have a legitimate need to access it in the course of their duties. All access is logged and monitored.
• Two-Factor Authentication: 77win supports and encourages the use of two-factor authentication (2FA) for the 77win Login process to provide an additional layer of security for your account.
• Regular Security Audits: Our systems and security practices are subject to regular internal and external security audits and penetration testing to identify and address potential vulnerabilities.
• Incident Response: 77win maintains a data breach response plan. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Philippine Data Privacy Act.
• Staff Training: All 77win personnel who handle personal data receive regular training on data privacy and security obligations.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 77win. To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 13.

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy is our primary means of fulfilling this obligation.
• Right of Access: You have the right to request a copy of the personal data that 77win holds about you, along with information about how it is being processed. We will respond to access requests within thirty (30) days.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that 77win holds about you. You may update certain account details directly through your 77win account settings after completing the 77win Login process.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that this right is subject to our legal and regulatory retention obligations — we may be required to retain certain data even after a deletion request.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our ability to demonstrate compelling legitimate grounds.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: If you believe that 77win has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The 77win Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 77win does not knowingly collect, process, or retain personal data from individuals under the age of 21.

Parents and guardians are strongly encouraged to monitor their children's online activity and to use parental control software to prevent underage access to online gaming platforms. If you believe that a minor has registered a 77win account or provided personal data to 77win, please contact us immediately at the details provided in Section 13 so that we can take prompt action.

77win supports the responsible gaming framework established by PAGCOR and takes its obligations with respect to the protection of minors extremely seriously. The 21+ age restriction is a non-negotiable requirement and is enforced through our KYC verification process.

77win reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, regulatory requirements, or the features and services offered on the Platform. All changes will be effective from the date on which the updated Policy is published on the 77win Platform.

Where we make material changes to this Privacy Policy — that is, changes that significantly affect your rights or the way in which we process your personal data — we will notify you through one or more of the following means:

• A prominent notice on the 77win Platform homepage or within your account dashboard.
• An email notification to the address registered to your 77win account.
• An in-platform notification displayed upon your next 77win Login.

Your continued use of the 77win Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should discontinue use of the Platform and contact us to request deletion of your personal data, subject to our legal retention obligations.

77win has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. The DPO is responsible for overseeing 77win's compliance with applicable data privacy laws and for handling privacy-related inquiries, requests, and complaints from players and other data subjects.

If you have any questions about this Privacy Policy, wish to exercise any of your data privacy rights, or wish to raise a concern about how 77win handles your personal data, please contact our Data Protection Officer through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: We aim to acknowledge all privacy-related inquiries within five (5) business days.
• Jurisdiction: Philippines — governed by the Data Privacy Act of 2012 (RA 10173)

If you are not satisfied with our response to your privacy inquiry or complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines. The NPC is the independent government body responsible for administering and implementing the Data Privacy Act and for adjudicating complaints from data subjects.

77win is committed to resolving all privacy concerns promptly, fairly, and in accordance with our obligations under Philippine law. We take every inquiry seriously and will work with you to address your concerns in a transparent and respectful manner.